ITIL Processe
Our Openser Service Desk System is certified against ITIL key operational processes.
Service Desk Software for aligned with ITIL
Openser is software aligned with ITIL best practices, designed to improve operational efficiency and increase customer satisfaction. With Openser, you will transform your technical service with advanced features that make it easier to resolve problems and improve the quality of support.
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Openser (ITSM Software) is a comprehensive Ticket System that covers all activities carried out by an Organization to offer IT Services with the highest possible Added Value.
Designed around the most globally recognized ITSM Best Practices framework: ITIL, Openser guarantees Efficiency, Quality and Customer Satisfaction in the management of your technical services.
Openser provides a robust and flexible solution that allows organizations to optimize their IT operations. With advanced functionalities, Openser makes it easy to Troubleshoot, Incident Management and Request Tracking, ensuring your support team can respond quickly and effectively.
Additionally, the platform is continually updated to stay aligned with the latest trends and best practices in IT Service Management.
¡Customers that trust Openser!
Enjoy Our Features!
Openser, automated Service Desk with fast and effective Ticket support, facilitates decision making thanks to its numerous options to obtain detailed operation statistics.
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Customer satisfaction
The Service Desk Openser software includes an indicators section designed to collect feedback from the users served.
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Contact point
Customer Support Software for Service Desk is an efficient tool that manages various communication channels.
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Designed to Operate
With more than 20 years of experience operating Service Desks in all types of companies, we have developed a tool designed to ensure efficient operation.
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Service levels
Openser automatically calculates the most important indicators of your Service Desk, efficiently identifying opportunities for improvement.
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Advanced statistics
With Openser Customer Support Software, decision making is easier thanks to its numerous options to obtain detailed operation statistics.
How do we do it?
Learn the steps to improve your service.
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Receive
Openser offers better process management and the ability to generate or request support tickets through our user portal, available on both mobile and desktop devices. Optimize the management of your processes with our intuitive platform accessible from anywhere.
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Classify
Streamline service classification and optimize process management to reduce costs and operational risks with Openser.
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Assign
Assign tasks to collaborators and reduce response times when resolving services by monitoring tickets. Improve efficiency with built-in alerts and notifications.
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Act
We continually strengthen our service through formal feedback channels for our Help Desk system.
At Openser we have
30
years of experience
+ 250,000
Tickets registered monthly
+ 350,000
Openser's users
+ 400
Daily attendance of agents and operators
+ 100
Successful deployments
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Reduce your Service Desk costs with Openser!
Openser Grows Together with You
Reduce Costs, Increase Productivity and Improve Customer Service
