I want to be an Openser partner!
Join now5 Licenses
$269 USD
Per Month
Additional license
$30 USD
Get your licenses
* Prices shown do not include VAT.
* Openser includes Omnichannel in its functions at no cost, except Call and Bot.
* Extra cost on each additional line.
* Does not include implementation cost, this will be added to the quote made by the assigned advisor depending on the case.
What does the implementation include?
Openser license quote
Our discounts
Monthly Volume Pricing
Annual Volume Pricing
Licensing Plan for SMEs
Contact usFrequently Asked
chevron_right
What is the main functionality of Openser?
Openser makes it easy to detect, log, track and resolve problems in an IT environment. It allows you to record and prioritize incidents, assign them to the appropriate technicians, track their progress, resolve them and generate reports to improve service. Provides an efficient structure to manage and resolve incidents in a systematic and timely manner.
chevron_right
What value does the Openser Incident Management System give to my Company?
Openser adds value to your company:
- Improves efficiency in problem solving.
- Increases customer satisfaction.
- Provides tracking and transparency.
- Facilitates informed decision making
- Provides tracking and transparency.
- Complies with Service Level Agreements and encourages continuous improvement of IT service.
chevron_right
How long does it take and how much does it cost to implement?
The cost of application implementation varies according to the number of licenses you need to acquire, as well as the type of plan that benefits you, it can be a Monthly Plan or Annual Plan. You can get the cost of the implementation in the Openser quote. If you need complete information about what the implementation includes, click here.
chevron_right
Why is Implementation charged?
The cost of the Openser application implementation includes consulting and loading of information into the database to be subsequently delivered to the client in the cloud. Which includes different modules and the installation of Openser. If you want to have complete information on the implementation, click here.
The Openser Service Center (CAO) receives all your service requests through the customer web portal located at the following internet address:
Opening Hours
Monday to Friday 9:00 – 13:00 and 15:00 – 18:00 time in Mexico City (GMT-6)
8 x 5 Support Plan
Including
- Support and technical assistance via portal from 9:00 a.m. to 6:00 p.m. (Mexico City Time) from Monday to Friday on business days at NO COST.
- Remote technical assistance.
- When, in the opinion of the client, support is required for critical incidents outside of business hours. This support will have a price of $500.00 MXN + VAT per hour and $1,000.00 MXN + VAT on holidays.
24 / 7 Support Plan
$1,999 al mes
- Support and technical assistance via telephone, WhatsApp and portal from 9:00 a.m. to 6:00 p.m. (Mexico City Time) from Monday to Friday on business days, 24/7 support exclusively for critical incidents 365 days a year.
- Remote technical assistance.
NOTE: A critical incident is considered only in those situations where there is an interruption of service or prevents the essential operation of the tool, this must be reported by telephone by type of emergency and subsequently register its related ticket in the CAO support portal.
Start managing your company!
Provide us with your data to offer you a Solution tailored to your Company.
Copar la opción de insertar formulario con Formato de publicación "Incorporar" desde Zoho.
About us
OpenSer is a service management software developed by OpenService, ideal for all types of companies.
TECHNICAL SUPPORT (CAO)
Are you already an Openser customer and need technical assistance? Web Contact Send Whatsapp Opening Hours Monday to Friday 9:00 – 13:00 and 15:00 – 18:00 (GMT-6)