Assignment to 2nd Level Areas
Openser features automatic ticket allocation based on business rules, streamlining the registration process and minimizing errors.
Meet Openser Management Software
The Ideal Solution for Managing Your Company's Services
Schedule a demo
Copar la opción de insertar formulario con Formato de publicación "Incorporar" desde Zoho.
account_tree
Workflow
Workflow module
Our management software features a powerful workflow module that enables you to automate various processes in line with your company’s business rules.
dvr
Ticket Console
Management software
The Support Ticket Console is designed to be the starting point for Managing Tickets assigned to a specific area or agent. It allows for the execution of actions on multiple tickets simultaneously. Monitor service level agreements using traffic light indicators.
dashboard
Dashboard
All your data on a single platform
Designed to offer a summary view of personal operational information at the moment, showing the most relevant ticket data to act immediately.
fact_check
Registration of Activities and Tasks
The services you manage may require multiple resources or collaborators for their attention and resolution. There is no need to open multiple tickets for each task, authorization, validation, and compliance. Manage specific support between service areas to resolve related tickets.
Handle and resolve tickets from your phone!
Take your level of service to excellence!
Maintain effective business management
Openser Management Software customizes functionalities according to your company's needs.
local_activity
fact_check
Agent Evaluation
Openser offers the flexibility to designate certain responses as critical, allowing for individual agent ratings.
today
Work Hours by Agent
Complex operations typically require the involvement of multiple groups of agents to provide services.
notification_add
Notifications and Escalations
Openser has the capability to implement complex notification and escalation rules to ensure that the responsible individuals are promptly informed about the service.
analytics
Reporter
A powerful module to create customized reports based on specific needs, allowing users to configure desired fields and filters to extract relevant information from tickets.
mood
Satisfaction surveys
The most crucial metric for a service is user satisfaction. This measurement enables us to assess if we are delivering a service in the manner and quality that users anticipate.
home_mini
Alexa Virtual Assistent
Openser provides the ability to manage service requests from one or more help desks from Alexa, with which you can attend in a timely manner all the assigned services and provide effective and immediate solutions to your customers wherever you are.
forum
Omnichannel Solution
The omnichannel tool consolidates reports into one centralized location, integrating platforms such as WhatsApp, Facebook, Facebook Messenger, Chat, Email, Alexa, and the Openser portal for streamlined management. With service channels, you can create enhanced service experiences and maximize productivity.
traffic
Traffic Lights (SLA's)
Control resolution times by visually monitoring agreements between service areas and the customer using traffic lights to help ensure compliance.
psychology
Knowledge Base
Openser has a powerful knowledge base module featuring articles on known errors. These articles are suggested by the tool during service registration, benefiting both the Service Desk and the end user.
verified_user
Authentication
Openser can integrate with Active Directory, Google, and Twitter APIs to authenticate access for its users.
