Incident management
Incident management aims to restore services to normal operation as soon as possible. Openser facilitates effective management aligned with IT Service Management.
IT Service Management
IT Service Management (ITSM) is a process-based practice aimed at aligning the delivery of information technology (IT) services with business needs, emphasizing benefits to customers.
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Your path to better IT management
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Requirements management
Requirements management provides users with access to different IT services, facilitating provisioning and opening new additional channels to the Service Desk.
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Change management
Poorly managed changes are one of the main sources of incidents in IT environments. Openser will provide the necessary mechanisms to carry them orderly.
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Problem management
According to the best practices of IT Service Management, problem management helps us identify the relationship between different incidents to identify trends and permanent solutions.
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CMDB
The CMDB lists the assets related to IT services in an organization. Through their identification, it is possible to relate incidents and requirements for later consultation.
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Service level management
Through the configuration of work schedules, Openser can manage service levels based on rules according to the service area. Some groups work 24/7, others during office hours.
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Knowledge management
Openser has a powerful knowledge base that allows documenting processes and procedures for providing services, and users who use them can provide feedback.
ITIL Certification
Openser has the highest recognition certification for service management software. The processes certified by Pink Elephant: Incident, Requirements and Problem Management.
