Activities and Tasks
Effectively manages support between service areas in a timely manner.
Service Management Software
Configurable for any Business Unit, Manage your Tickets, and integrate omnichannel support into your business. Openser primarily supports IT Service Management (ITSM) and Customer Service Centers, from initial contact to service closure, helping to control service times and enhance user satisfaction.
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¡Customers that trust Openser!
Software based on ITIL best practices
Openser is our advanced ITSM Solution that seamlessly streamlines workflows, increases efficiency, and improves customer satisfaction. Discover our feature-rich platform now!
This is how the Service Management Software Works
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Registry
Offer your clients the ability to request services through our user portal or mobile devices.
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Management
Streamlines the classification of services, reducing both costs and operational risks.
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Solution
Reduces response times and improves service resolution through SLA indicators and alerts.
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Evaluation
Constantly strengthen your service through our formal feedback channels.
KNOW THE FUNCTIONS OF INCIDENT MANAGEMENT SOFTWARE
It's time to minimize your costs and manage!
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Notifications and Escalations
Ability to implement notification and escalation rules.
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SLA Traffic Lights
Monitor agreement timelines between service areas.
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Satisfaction surveys
Allow us to measure the level of service in the manner and form that users expect.
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Cloud Storage
Ensure a smooth and seamless transition with cloud-based solutions.
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Workflows
Facilitate interaction among different work areas, ensuring adherence to best practices.
Our Certifications
Awarded in Innovation at the National Level
Certified by Axelos (PinkVerify Seal)
THE BEST COST / BENEFIT OF THE MARKET TICKETING SYSTEM
What do customers think about Openser?
"Openser service management software has been our ITSM tool for over 15 years, ensuring care and service across various business areas."
TI Qualtia
Ing. José Luis Morán
"Openser has strengthened our service structures, focusing efforts and maintaining high-level SLAs with end users, improving areas and positioning IT as a business facilitator."
Roberto Carlos Martínez
TI Corporativo
Learn more about our success stories.
30
years of experience
+ 250,000
Tickets registered monthly
+ 350,000
Openser's users
+ 400
Daily attendance of agents and operators
+ 100
Successful deployments
Software Stored in the Cloud for the proper
Service Management
Openser is recognized as the top network in Latin America, offering the ideal software solution.
The Openser Software helps to have a good Service Management
Openser is adaptable at any kind of company
Human Resources
Consultancy
Industry
Service Desk
Drowning in Complex and Expensive Implementations?
Openser’s infrastructure and technology make it easy to use and implement. With or without the help of our experts, you can be up and running with service management software in less time than you think. Start streamlining your operations today.
